Personal Data: surname; e-mail
Personal Data: surname; e-mail; first name
Personal Data: surname; purchase history; e-mail; first name; Tracking Tool; username
Personal Data: Usage Data; Tracking Tool
In addition to any opt-out function provided by any of the services listed in this document, Users may avail themselves of the information on YourOnlineChoices (EU), The Network Advertising Initiative (USA) e Digital Advertising Alliance (USA), DAAC extension (Canada), ADDI (Japan) or other similar services. With these services it is possible to manage the tracking preferences of most of the advertising tools. The Owner therefore advises Users to use these resources in addition to the information provided in this document.
Users can also disable certain advertising features through their respective device settings, such as the device advertising settings for mobile phones or the advertising settings in general.
Future Global Distribution, via Costantino Reta 2A, 16162 Genoa - VAT 02177730997
Owner's email address: shipments.futuremoto@gmail.com
Last modified: November 25, 2021
Complete Privacy Policy
This Application collects some Personal Data from its Users.
This document contains a section dedicated to California consumers and their privacy rights .
This document contains a section dedicated to Users residing in Brazil and their privacy rights .
This document can be printed using the print command in any browser settings.
Future Global Distribution, via Costantino Reta 2A, 16162 Genoa - VAT 02177730997
Owner's email address: shipments.futuremoto@gmail.com
Among the Personal Data collected by this Application, independently or through third parties, there are: Tracking Tool; Usage Data; first name; last name; e-mail; username; purchase history.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which Data are mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by this Application or by the owners of third-party services used by this Application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to further purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees that he has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.
The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.
The Data Controller processes Personal Data relating to the User in the event that one of the following conditions exists:
However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.
The Data is processed at the Data Controller's operating offices and in any other place where the parties involved in the processing are located. For more information, contact the Owner.
The User's Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as for example the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.
The User can check whether one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning.
The Data are processed and stored for the time required by the purposes for which they were collected.
Therefore:
When the treatment is based on the User's consent, the Owner can keep the Personal Data for longer until said consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
The User's Data is collected to allow the Owner to provide the Service, fulfill legal obligations, respond to requests or executive actions, protect its rights and interests (or those of Users or third parties), identify any malicious activity or fraudulent, as well as for the following purposes: Statistics, Contact management and sending of messages and Contacting the User.
To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User can refer to the "Details on the processing of Personal Data" section.
Personal Data is collected for the following purposes and using the following services:
In addition to any opt-out function provided by any of the services listed in this document, Users may avail themselves of the information on YourOnlineChoices (EU), The Network Advertising Initiative (USA) e Digital Advertising Alliance (USA), DAAC extension (Canada), ADDI (Japan) or other similar services. With these services it is possible to manage the tracking preferences of most of the advertising tools. The Owner therefore advises Users to use these resources in addition to the information provided in this document.
Users can also disable certain advertising features through their respective device settings, such as the device advertising settings for mobile phones or the advertising settings in general.
Users can exercise certain rights with reference to the Data processed by the Owner.
In particular, the User has the right to:
When Personal Data is processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.
Users are reminded that, should their Data be processed for direct marketing purposes, they may object to the processing without providing any reason. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.
To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within a month.
The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.
At the request of the User, in addition to the information contained in this privacy policy, this Application could provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
For needs related to operation and maintenance, this Application and any third party services used by it may collect system logs, i.e. files that record the interactions and which may also contain Personal Data, such as the User's IP address.
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
This Application does not support “Do Not Track” requests.
To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users via one of the contact you have. Therefore, please consult this page frequently, referring to the date of the last modification indicated at the bottom.
If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.
This part of the document supplements and completes the information contained in the rest of the privacy policy and is provided by the company that manages this Application and, where applicable, by its parent company and its subsidiaries and affiliates (for the purposes of this section collectively referred to as "we" , "our" or "our").
The provisions contained in this section apply to all Users who are considered consumers who are residents of the state of California, United States of America, pursuant to the "California Consumer Privacy Act of 2018" (such Users are referred to below simply as "you ”, “your”, "you" or "your"), and, for them, these provisions prevail over any other possibly divergent or conflicting provision contained in this privacy policy.
This part of the document uses the term “personal information” as defined by the California Consumer Privacy Act (CCPA).
This section summarizes the categories of personal information we have collected, disclosed or “sold” under the CCPA and the related purposes of the processing. You can find detailed information on these activities in the section entitled "Details on the processing of Personal Data" in this document.
We have collected the following categories of personal information about you: identifiers, commercial information and internet information.
We will not collect additional categories of personal information without first notifying you of a new policy.
We collect the above categories of personal information, directly or indirectly, from you when you use this Application.
For example, you provide us with your personal information directly when you submit requests through any form on this Application. In addition, you indirectly provide us with personal information when you browse this Application, as personal information about you is automatically observed and collected. Finally, we may collect your personal information from third parties who work with us in connection with providing the Service or operating this Application and its features.
We may disclose your personal information to third parties for operational and service purposes. In this case, we enter into a written contract with that third party which obliges the recipient of your personal information to keep that information confidential and not to use it for any purpose other than what is necessary for the performance of the contract.
We may also disclose your personal information to third parties when you ask us to or authorize us to do so in order to provide you with our Service.
For further information on the purposes of the processing, please consult the relevant section of this document.
For the purposes of this document, the term "sale" means "to sell, assign, release, make public, disclose, disseminate, make available, transfer or otherwise communicate orally, in writing or by electronic means, a consumer's personal information by a company to another company or to third parties, either for consideration or for obtaining another type of profit”.
This means that, for example, a sale can take place whenever an application publishes advertisements, carries out statistical analyzes on its traffic or views or simply uses tools such as social network plug-ins and similar tools.
You have the right to opt out of the sale of your personal information. This means that whenever you ask us not to sell your data, we will comply with your request.
Such requests can be made freely, at any time, and without submitting any request subject to verification, by simply following the instructions below.
If you wish to obtain further information or exercise your right to opt-out in relation to any sales made from this Application, whether online or offline, you can contact us using the contact details provided herein.
We may use your personal information to allow the proper functioning of this Application and its features ("operational purposes"). In such cases, your personal information will be treated appropriately and proportionate to the purposes for which it was originally collected and strictly within the limits of compatible purposes.
We may also use your personal information for other reasons, such as for commercial purposes (as indicated in the "Details on the processing of Personal Data" section herein), as well as to comply with the law and defend our rights before the competent authorities when our rights or interests are threatened or when we suffer damage.
We will not use your personal information for different, unrelated or incompatible purposes, without first communicating to you a new information.
You have the right to know the following:
The above information will be limited to personal information collected or used in the last 12 months.
In the event that our response is provided electronically, the information contained therein will be "portable", i.e. delivered in a compatible format so as to allow you to transmit the information to other entities without impediments - provided this is technically feasible.
You have the right to request the deletion of any of your personal information, subject to the exceptions provided by law (such as, but not limited to, where the information is used to identify and repair errors on this Application, to detect accidents of security, for purposes of protection from fraudulent or illegal activities, to exercise certain rights, etc.).
If no statutory exception applies, following the exercise of your right, we will delete your personal information and ask our suppliers to do the same.
To exercise the rights described above, you must submit a verifiable request by contacting us using the contact details provided herein.
In order to be able to respond to your request, it is necessary for us to be able to identify you. For this you can exercise the above rights only by submitting a verifiable request which must:
We will not respond to any request if we are unable to verify your identity and, therefore, confirm that the information in our possession actually refers to you.
If you cannot make a verifiable request yourself, you can designate a person registered with the California Secretary of State to do it on your behalf.
If you are an adult, you can make a verifiable request on behalf of someone under your parental authority.
It is possible to submit a maximum number of 2 requests within 12 months.
We will confirm that we have received your request within 10 days and provide you with information on how we will process it.
We will respond to the merits of the request within 45 days of receiving it. If we need more time, we'll explain why and let you know how much time we need. In this regard, please note that it may take up to 90 days to fulfill your request.
Our communications will cover the period of the previous 12 months.
If we deny your request, we will explain the reason for the refusal.
We will not charge any fees for processing or responding to your verifiable request unless it is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee, or deny your request. In both cases, we will notify you of our decisions and explain the reasons.
This part of the document supplements and completes the information contained in the rest of the privacy policy and is provided by the entity that manages this Application and, where applicable, by its parent company and its subsidiaries and affiliates (for the purposes of this section collectively referred to as "we ", "our" or "our").
The provisions contained in this section apply to all Users who are residents of Brazil, pursuant to the "Lei Geral de Proteção de Dados" (such Users are referred to below simply as "you", "your", "you" or "your"). For these Users, these provisions prevail over any other possibly divergent or conflicting provision contained in this privacy policy.
In this part of the document, the term “personal information” is used as defined by the Lei Geral de Proteção de Dados ( LGPD ).
We only process your personal information if one of the legal grounds for such processing exists. The legal bases are as follows:
To find out more about the legal bases, you can contact us at any time using the contact details provided in this document.
To find out which categories of personal information are processed, you can refer to the "Details on the processing of Personal Data" section in this document.
To find out why we process your personal information, please refer to the "Details on the processing of personal data" and "Purpose of processing the collected data" sections in this document.
You have the right to:
You will never be discriminated against, nor will you suffer any treatment that is unfavorable to you in any way, following the exercise of your rights.
You can submit an explicit request to exercise your rights free of charge, at any time, using the contact details in this document or through your legal representative.
We will do our best to answer your request as soon as possible.
In any case, if it is impossible for us to do so, we will make sure to inform you of the factual or legal reasons which prevent us from immediately complying or following up on your request. If your personal information is not processed by us, if we are able to do so, we will indicate the natural or legal person to whom to address your requests.
In case you decide to submit a request for access or a request for confirmation of the existence of the treatment of personal information, please be sure to specify whether you prefer to receive your personal information in electronic or paper format.
You will also need to let us know if you want an immediate response, in which case you will receive a simplified response, or if you require complete disclosure.
In the latter case, we will respond within 15 days from the moment of your request, providing you with all the information regarding the origin of your personal information, confirmation or not of the existence of personal information concerning you, all the criteria used for the treatment and the purposes of such processing, while safeguarding our commercial and industrial secrets.
In case you decide to submit a request for rectification, deletion, anonymization or blocking of your personal information , we will make sure to immediately inform the other parties with whom we have shared your personal information of your request so that they in turn can fulfill your request - except in cases where such communication is impossible or excessively burdensome for us.
We may transfer your personal information outside the Brazilian territory in the following cases:
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1.1
These Terms and Conditions ("Terms and Conditions") apply to all purchases made by the user as a consumer at www.futuremoricambi.it and related websites (the "website"). The user accepts the Terms and Conditions when making a purchase on the website.
1.2
The Contract is stipulated with Future Global Distribution, via Costantino Reta 2A, 16162 Genova - PI 02177730997 ("Futuremoto", "we" or "us").
1.3
You can contact our customer service at expeditions.futuremoto@gmail.com
We only sell to customers who act as private individuals (consumers). To make a purchase, you must have the right to enter into a contract under applicable law. This means you must be 16 or older to buy with direct payment or 18 or older to buy on credit.
3.1
Once your purchase is complete you will receive an automatic confirmation email ("Thank you for your order"), confirming that we have received your order. This automatic confirmation does not imply the conclusion of a binding contract.
3.2
A binding contract is only concluded when the order is packed and we send a final delivery confirmation of the order to the e-mail address you indicated when placing your order ("Your order has been shipped").
3.3
Before you receive final delivery confirmation, your order may be rejected in whole or in part due to stock discrepancies, in accordance with our Fair Practice Policy, if you have provided us with incorrect information at checkout or if we suspect attempted fraud . In these cases, we will inform you as soon as possible.
4.1
At the time of the order, the prices indicated on the website at the time of the order apply. All prices include the applicable VAT, but do not include payment and transport costs, which are indicated separately.
4.2
We do our best to quote correct prices, but if by any chance we quote an incorrect price for a product, or if information about a product listed on the website is incorrect, we will contact you as soon as possible to advise you of the correct price. Before a delivery confirmation is sent, no binding contract has been concluded and we are free to adjust our prices.
4.3
If the price or information for a product listed on the Website is incorrect and you realized or should have known, the price or information will not apply to your purchase even if you received a delivery confirmation. In these cases, we will contact you as soon as possible.
4.4.
The website images showing the product are for illustration purposes only, and the actual product may differ slightly due to different producing batches, different motorcycle models, etc. We also cannot guarantee that all images on the website reflect your exact appearance, for example due to color rendition of your computer or telephone screen.
5.1
We offer different payment options and the user can choose which payment option to use. The possible payment options are always indicated in the website cashier and at the time of the order. Depending on the option chosen, any additional costs will be indicated in the checkout.
5.2
You will find complete information on all payment options and possible additional costs here
5.3
When you make a purchase from us, you enter into a separate payment agreement with our payment service provider.
6.1
We offer different delivery options depending on the destination and the products purchased. The delivery options we offer are always indicated in the website checkout. We offer home delivery depending on your place of residence.
6.2
To facilitate your delivery and minimize the environmental impact, we always try to deliver the products in a single shipment.
6.3
If the order contains several products and one or more of them are not available in stock or have longer delivery times, you will be notified in order to decide, in synergy, whether to send a single shipment or to divide the order into several shipments
6.4
These terms and conditions of purchase apply to delivery in Italy. We do not deliver to the Republic of San Marino, in the municipalities of Campione d'Italia CAP 22060 and in the municipalities whose CAP is 23030.
6.5
You can find all the details about our delivery options here
6.6
Depending on the products purchased, the shipping option chosen and the total amount of the order, transport costs may be applied. The transport cost is always indicated at the time of purchase.
6.7
If you purchase bulky/heavy products such as kickstands, wheel mousses, top cases or luggage racks, etc etc, a shipping cost will be applied to these. Bulky/heavy products are always indicated on the website.
6.8
You can find complete information about shipping options and costs here
6.9
The estimated delivery date is available at the website checkout and in the automatic order confirmation and may vary depending on the products and the delivery option chosen. We always aim to deliver your order within the estimated delivery times, but we cannot guarantee this.
6.10
The customer is responsible for receiving the delivery in accordance with the instructions given when placing the order.
6.11
Parcels at collection points that are not collected by the time indicated in the notice will be returned. If you have chosen home delivery and you do not follow the instructions for receiving, for example if you are not at home to receive the delivery, the package will be returned to us.
6.12
In these cases, we have the right to charge an administrative fee equal to the handling and shipping costs.
7.1
You have the right to cancel your purchase within 14 days of the day you or a person on your behalf received the product you purchased on the website.
7.2
In addition, we grant you an additional 15 days of right of withdrawal, for a total of 30 days. The right of withdrawal applies only to unused products, in new condition, in the original packaging and with all tags still attached.
7.3
For some products, the right of withdrawal or return does not apply. This applies to products that have been manufactured according to the user's instructions (print or motorcycle measurements) or have otherwise been given a clear personal touch. All products found on the website under the heading "Customizable" are excluded from the right of withdrawal and return. Even exhaust systems made for your motorcycle are not subject to the right of withdrawal or return. This also applies to products that can deteriorate rapidly or become obsolete, such as beverages and edible products. Products with broken seals that cannot be returned for health or hygiene reasons and which have been broken by the customer are also excluded from the right of withdrawal and return. If the right of withdrawal or return is not applicable, it will be indicated in relation to the product.
7.4
When you exercise your statutory right of withdrawal, you have the right to open the packaging and examine the product to the extent necessary to assess its nature, characteristics and functioning. You have the right to cancel your purchase for a full refund if you register your return or contact us within 14 days of the day you received the product and return it in its original condition.
7.5
If the product is manipulated beyond what is necessary to determine its character, properties and function, we are entitled to make a depreciation. This deduction is made by comparing the value of the product at the time of return with the original value at the time of purchase. For a full refund, we therefore recommend that you return the product in its original condition.
7.6
If you wish to return your purchase, you must register your return or notify us within 14 days of the day you or a person acting on your behalf receives or collects your order.
7.7
You can easily register your return yourself using our portal.
By accessing the My Account section, click on the order number you want to return and then on the "return product" item
7.8
Once you have notified us that you wish to return the purchase, you must send or return the product within 14 days from the day you or a person on your behalf receives or collects the order. We advise you to return the product in the same packaging in which you received it as you will be responsible for any damage or loss during the return shipment if such damage or loss has been caused by your negligence, for example in the packaging of the product.
7.9
If, after the expiry of the right of withdrawal or return, you wish to take advantage of the additional 16 days of right of return, follow the same procedures as for the right of withdrawal. However, please comply with the requirements of new condition, original packaging and labels as outlined in 7.2.
7.10
Our return address is Future Moto Ricambi, via Costantino Reta 2A, 16162 Genoa, Italy
7.11
The shipping costs for the return are charged to the customer. If you choose to return via us, the cost of the return postage will be deducted from your refund. For information on return shipping costs, see the site here
7.12
Once the purchase has been returned, we will issue the refund via our payment service provider within 14 days. However, we will not issue a refund until we have received the product or until you prove that you have sent it to us. We remind you that the customer is responsible for any damage or loss during the return shipment caused by his negligence.
7.13
If you are returning an entire order, your refund will include the shipping costs (for sending to the customer) paid at the time of purchase. However, this only applies to the cost of standard shipping. Additional shipping costs resulting from choosing a more expensive shipping option will not be refunded.
7.14
If you are returning only part of an order, the shipping will not be refunded.
7.15
The refund will be made with the same payment method chosen by the customer at the time of purchase, unless otherwise agreed.
8.1
If the product is defective, you have the right to complain in accordance with the mandatory consumer protection legislation in force in the country where you reside.
The customer has the right to file a claim for any original defect of the product occurring within two years after delivery of the product (the liability period). The complaint must always be filed within a reasonable period of time after the defect should have been discovered. The right to complain ends after the two-year liability period has expired.
8.2
If you wish to complain about a product, you should contact our customer service at expeditions.futuremoto@gmail.com
8.3
Once the product that is the subject of the complaint has been assessed and we have established that the complaint is valid, we will refund you in accordance with applicable law. This means that the fault will be rectified or that we will replace the defective product with a new one. If neither of the two options is possible, you will instead have the right to request a reduction in the price corresponding to the defect or to cancel the purchase in accordance with the applicable law.
8.4
Please note that we have the right to refuse a claim if it is found that the product is not faulty under applicable law.
8.5
In case we need to get the product back, our return address is: Future Moto Ricambi, via Costantino Reta 2A/R, 16162 Genova, Italy
9.1
We may sometimes offer promotions, discount codes, gifts and other offers (collectively referred to as "Offers"). Such Offers are valid only for the period of time indicated and are subject to the terms and conditions set forth in connection with such offers. The promotion period cannot be extended and if we run out of stock during the promotion period, we will not offer similar substitute products in place of the promoted products. The offers cannot be combined with other discounts or offers, unless expressly indicated at the time of purchase.
9.2
In many cases, in order to take advantage of the offer, the user may be required to enter a code or otherwise activate the offer in question before completing the purchase.
9.3
If you cancel or return any products you have ordered, you may no longer be eligible for the offer. This may mean that you need to return or pay for a gift or that you may no longer be able to take advantage of a particular discount. If, due to a return, you no longer qualify for the gift in question and do not return it, we will deduct the value of the gift before issuing the refund. Alternatively, if you do not meet the requirements for a given discount, it will be deducted from your refund.
10.1
In order to shop with us you need:
10.2
Behaviors that are considered to be in violation of this Fair Practice Policy include, but are not limited to:
10.3
Our assessment of a violation of our Fair Practice Policy is based on a number of different factors, such as systematic deviant behaviour, order composition, order frequency, return frequency and attempted fraudulent identification.
10.4
If your order is declined, you will be notified by email sent to the email address you provided when placing your order. Once the refusal of the order has been notified, the decision will apply to the user regardless of his profile or e-mail address. You may not attempt to circumvent this decision in any way, such as trading under someone else's name, as such deception in itself constitutes a violation of the Fair Practice Policy.
10.5
Our Fair Practice Policy does not prevent you from exercising your statutory right of withdrawal or return once you have made a binding purchase from us. However, in specific cases, our Fair Practice Policy may prevent you from entering into a new contract with us.
11.1
In the event of product defects or delays in delivery, we will be liable for any damages suffered by the customer as a result of the defect or delay, in accordance with mandatory consumer protection legislation. However, we will only be liable for damages to the extent that you have taken reasonable steps to limit the loss. We are therefore not liable for damages that the customer could have avoided by taking reasonable measures.
11.2
We are not responsible for damage caused by unforeseen circumstances beyond our control, such as war, strike, pandemic or natural disaster, which we cannot reasonably foresee (force majeure). If we are prevented from fulfilling our obligations under the contract or these Terms and Conditions of Purchase due to force majeure, you have the right to withdraw from the contract in accordance with the statutory consumer law.
12.1
We may amend these Terms and Conditions, but the Terms you accepted at the time of your purchase will always apply to that purchase. Any changes will be reflected in the latest published version of the Terms of Purchase on the website. The changes will take effect from the moment the user accepts the Terms and Conditions, i.e. when he makes a new purchase on the website.
12.2
It is important for us to respect your consumer rights. Being a company based in Italy, these Conditions of Purchase will be interpreted and applied in accordance with Italian law. If any provision of these Terms of Sale is held to be invalid or unenforceable by a competent court, authority or alternative dispute resolution body, the remainder of that provision and all other provisions of these Terms of Sale will remain valid and enforceable in their entirety, subject to applicable law. You are always entitled to the mandatory consumer rights of the country in which you habitually reside. Nothing contained in these Terms and Conditions shall be interpreted as a limitation of these rights.
13.1
Please contact us with any questions or complaints regarding your order. You can easily contact us using the contact details set out at the start of these Terms and Conditions.
13.2
In the event of disputes with individuals, we will abide by the decisions of alternative dispute resolution bodies. In Italy it is possible to contact the National Institute for Mediation and Arbitration - INMEDIAR, www.inmediar.it.
13.3
As a private individual, you can also lodge a complaint through the EU's online dispute resolution platform, which you can find here
13.4
Notwithstanding the foregoing, any disputes may also be settled before any competent court in the country where the customer is domiciled.
Last updated on 08/11/2022